The Receptionist is responsible for delivering a professional, welcoming and efficient front-of-house experience for clients, visitors and colleagues within the Luxembourg office. As the first point of contact for the firm, the Receptionist will play a key role in creating a positive and professional impression of the business while ensuring the smooth day to day operation of reception and meeting room facilities.

Working closely with lawyers and business support teams, the Receptionist will manage visitor arrivals, telephone enquiries, meeting room coordination, hospitality services and general office support activities. The role requires excellent interpersonal skills, strong attention to detail and a proactive approach to delivering high levels of client service.

The successful candidate will bring a hospitality mindset, demonstrate excellent interpersonal skills and contribute positively to the overall experience of clients, visitors and colleagues within the office.

Role and Responsibilities

Front of House and Client Service

• Act as the first point of contact for all visitors, clients and external stakeholders entering the office.

• Provide a professional, friendly and efficient reception service, ensuring all visitors receive a warm welcome.

• Manage visitor registration procedures and notify hosts of guest arrivals.

• Receive and direct internal and external telephone calls in accordance with firm policies and professional standards.

• Respond to general enquiries and redirect requests to the appropriate individuals or teams.

• Maintain the reception area to a high standard at all times, ensuring it remains tidy, professional and welcoming.

Meeting Room and Hospitality Support

• Coordinate meeting room bookings and ensure rooms are fully prepared in advance of meetings and events.

• Prepare refreshments and catering for clients, visitors and internal meetings as required.

• Set up and clear meeting rooms, ensuring facilities are maintained to a consistently high standard throughout the day.

• Liaise with external catering providers where necessary and support the delivery of client events and office functions.

• Monitor meeting room facilities and escalate any maintenance or technology issues as required.

Office Administration and Operations

• Receive, record, distribute and organise incoming post, deliveries and courier packages.

• Coordinate outgoing mail and arrange courier collections and shipments.

• Maintain stock levels of office stationery, kitchen supplies and other office consumables.

• Assist with general administrative and office support activities as required.

Person Specification

• Excellent interpersonal and communication skills, with the ability to engage confidently and professionally with clients, visitors and colleagues.

• Fluent in both French and English (C2 level or equivalent), with outstanding verbal communication skills in both languages.

• Previous experience in a reception, front-of-house, hospitality, luxury hotel or client-facing service environment is highly desirable.

• Dynamic, enthusiastic and approachable, with a genuine passion for delivering exceptional client service.

• Professional appearance and manner, with the ability to create an excellent first impression.

• Strong organisational skills, with the ability to manage competing priorities and adapt to changing demands throughout the day.

• Proactive and self-motivated, with a willingness to take ownership of responsibilities and identify solutions.

• Strong attention to detail and commitment to maintaining high standards.

• A collaborative team player who enjoys supporting colleagues and contributing to a positive workplace environment.

• Comfortable working in a professional services environment and adapting to changing business needs.

Competencies

• Working together • Integrity and respect

• Inclusive • Personal impact and growth

• Driving high standards • Commercial mindset