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Unisys Employee Reviews for Help Desk Analyst

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I had fun working with the Unisys team since they were professional and helpful.
Pros
Subsidized Breakfast and Lunches.
Cons
Some other contractors slacked doing the work tasks.
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Supervisor and manager roles are poorly defined, it can often be a challenge for employees to get a clear answer from a higher-up for any type of work-related question. Management often ignores emails and phone calls from employees, even when the questions directly impact the employee's ability to successfully do their job. HR contacts take several weeks to respond to emails. Poorly defined access controls have allowed many employees to work several months without having the basic software tools necessary to efficiently complete their responsibilities. Benefits, although they appear to be generous, are designed in a manner that precludes employees from actually benefitting. If a single member of a 35+ member team takes off for a day, no one else can have that same day off, regardless of how far in advance they request. It takes several weeks for time off requests to be answered, so when the employee finally gets their response, there isn't enough time remaining to put in another request. A disconnected system means that branches located in different cities can't view the complete time off request schedule, causing employees to think it's safe to request off for a time period, without realizing another branch member may have requested off for the same days. Breaks and lunches are guaranteed to be late, sometimes as late as several hours. Second breaks are not guaranteed. When asked, employees are told that even though they worked through their break, that was acceptable because the employee was paid for that time. Outdated technology encounters frequent delays, causing - more...
Pros
Work from home capability
Cons
No second break guarantee, late lunches, outdated tools, lack of communication, poor quality of training
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think its that great but a chance to get your foot in the door in IT field is great for that but most people are moving on after a couple of years even if not less
Pros
not much
Cons
please remodel the place, 1984 olympic jersey hanging in glass case LMFAO
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Good Company, just needs a little more work, but overall very good experience and decent pay. very diverse and flexible with work/life schedule very good entry level positions
Cons
Short breaks, stressful at times
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I have worked here for 10 years and during that time the company changed ownership 3 times and I have been retained through all the changes. However there isn't much room for growth within the company.
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Has a good work flexibility from remote to in office. They have great resources from online courses to Webcasts. They have corporate support for HR and Benefits.
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Unisys is a great place to work. If you want to move up in the company they definitely give you the tools to succeed. I would recommend working at Unisys to anyone.
Pros
Knowledge Is Plentiful
Cons
Short Lunches
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A typical day at work is a stressful fast pace environment with you resolving client issues using complex knowledge base KB,and routing cases to appropriate resolver groups. At the same time receiving informative emails about consistent changes to user, products, & applications at various global locations. Communication is the key to success. While some supervisors work diligently with their subordinates, there are others that delegate their responsibilities, leaving the subordinate to rectify serious situations in a timely manner, and if it is not handle correctly you stand to be blamed or counseled.
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Located in the heart of Downtown Augusta. Great work atmosphere. Great management team. Little training and not much job security on the commercial side.
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extensive training and help desk support documentation for all sorts of applications used by the company contacted for the help desk position. by chance some of the best hours I have been assigned to work as well.
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Their call center provided a wide variety of customers to support with a different technical skillset for each customer. The downside was that they moved the call center to a different country.
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Good place to Start on the Ground floor of IT. The People they hire are good people to work with and Very understanding. has onsite cafeteria. Has pin pong table and foose ball tables in the break areas
Pros
Great place to learn IT at a Beginner level
Cons
No Raises
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IT calls can be stressful, to manage to troubleshoot over the phone instead of in person. a lot of training and meetings, early hours, not very flexible at all.
Pros
free pizza
Cons
early shifts, no flexibility
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I worked in the call center which left my city. The work is repetitious and mostly by script. Whether the day was software, hardware or a mix, depended on which clients you supported
Pros
good schedule
Cons
repetitious call center
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You can move up to different projects though favoritism is prevalent and rampant there. It may have changed some since I was there but it was something you could see. Depending on the project you get a mix of managers and supervisors
Pros
Benefits
Cons
Favoritism
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Unisys got rid of nearly all employees over 50. I was recognized for performance and received bonus pay and got additional Over Time. The environment was very high stress and high pressure. Nothing you could do was ever good enough. There was never any compassion or understanding. Everything is micromanaged.
Pros
a regular day shift
Cons
Nit picked employees to death
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A revolving door is worth more than any individual employee regardless of skill, life, ethics, or health. If somehow you slip up even a tiny bit, it will count against you heavily unless you are a good brown noser.
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Very poor management went more and more down the toilet the 4 years I was there, they stopped giving incentives, losing accounts due to poor management, half the work force was laid off.
Pros
Pay, ease of work
Cons
management
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As a technician for the AESD account, the majority of the work that is done is creating a ticket to send to other facilities to actually work. The position is very repetitive. The environment is very reclusive, people there are very introverted and keep to themselves. It is to the point where they look at you funny if you try to say hello while passing by in the halls.
Pros
There are none that I can think of at this time
Cons
Very regulated and repetitive
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Unisys allowed my husband and I to work hard and save up money to buy a house - the compensation was great, and it was nice to have my own desk and space. Management tended to change, but if you got your work done, everyone was happy. A GREAT job option for those looking for experience with customer service, as well as talking on the phone to clients.
Pros
Breakroom, free coffee, pretty scenery
Cons
Lots of people in one building
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Even though the job was located on Microsoft Campus, the expectations were extremely high because we were vendor,but the pay was horrible, hard to get time off, no career advancement, Dead end job, high turn over. great team of techs I worked with though.
Pros
no micro management
Cons
poor pay, no career advancement, no recognition
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